Improve Customer Experience

Manual ticket review, analysis, and follow-up is time-consuming and ineffective. It involves multiple platforms to track KPIs, CSAT, and ticket summaries, and it’s possible to stay aware of only the noisiest escalations. Systematic opportunities for improvement are missed in a never-ending game of whack-a-mole.

SupporTrends uses AI to automatically analyze and organize customer feedback.

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Cost analysis with Everywhere — Costs Analysis

Learn which themes, sentiment, and people lead to the highest costs for clear, demonstrable ROI.
Identify problematic and successful areas in real dollars so that your team receives the support it deserves.

Churn modeling with Everywhere — Machine Learning Churn Models

Learn what products and KPIs lead to lost customers and revenue, through the power of Machine Learning trained by actual outcomes.
Receive alerts for any alarming trends or key metrics, hourly, daily, or monthly.

AI Handle time analysis with Everywhere — More Than Just Handle Time

See how handle time varies by agent…and by KPI, refund category, natural language theme, time of day, you name it. Everywhere helps you see the most important themes, even in areas in which you’re not looking.