Do you really know what your customers are saying?
Your customers already call you to share their thoughts. They often discuss potential purchases, ask questions, or maybe even want to return a product.
If only there were a way to automatically sort through all of those calls and identify feedback and sentiment for every product you sell. Actually, there is a way.
Automatic Product Insight
We extract specific, actionable product feedback from your existing customer conversations across every product you offer.
Wondering why your brand new product generates so many support requests? We can help by identifying the most Frequently asked questions (FAQ):
Automatic Consumer Sentiment
Our platform collates sentiment metrics, such as estimated Net Promoter Score, and can separate them so that cause and affect can easily be determined.
Do you know what products, features, or challenges most strongly affect your NPS? We offer Estimated NPS (NPSe):
Automatic Consumer Actions
Because we deconstruct and summarize customer conversations in their entirety, our platform is able to highlight customer actions that are discussed.
Curious how certain products or features contribute to repeat business? We can offer insight on consumer intent broken down by:
Automatic Employee Insights
We are able to identify detailed insight on employee performance, both for customer support roles and sales performance.
Wondering if your customer service representatives are asking to book those appointments? We can help identify key performance indicator performance such has:
Appointment ask rates
Offering solutions over the phone
Proper greeting and identification
Customer contact info requests